Wholesale Chocolates, Please see Terms before ordering Chocolate Bizzare, CO PO Box 254 Grants, NM 87020 Phone: 505 240 1613 – Fax: 505 716 4026   Manufacturing Terms/Policies   All Prices Subject to Change without Notice   To Place Orders: Wholesale customers can call orders in 9 am to 6 pm daily Mountain Standard Time. Fax Orders 505 716 4026 available 24 hours a day, 7 days a week. Retail customers may order either by calling 505 240 1613, Faxing or ordering from our web-site www.tcbsupply.com . High volume customers please call or fax.   Minimum Wholesale Order Requirements www.chocolatebizzare.com A tax ID is required at check out. Please note, you must be a retailer to order wholesale from Chocolate Bizzare. A $75.00 Minimum order required on products custom made or 4 Case minimum of one or variety of cases.   Payment: All orders paid in advance. Ordering of high volume amounts (1000 Cases or Higher) 50% deposit is required, the remainder 50% must be received before shipping. Shipping charges on high volume are not charged until 7 days prior to shipment. All orders up to 100 cases can be paid with a major credit card or business cashiers check. Orders above the 100 case a 50% business cashiers check is required prior to starting manufacturing; WE DO NOT ACCEPT C.O.D.   Processing: Orders are processed in the order by which they are received. Delayed shipment can be requested from the customer. This keeps the product at the highest level of freshness for a long shelf life.   Back Order/Returns Chocolate Bizzare does not put customers on back orders. All products are manufactured at the time of ordering. We can not accept returns on food items. Please see Freight for more information.   Lead Time: Low volume ordering via wholesale and based on a minimum of 25 cases is 3 to 14 days turnaround. High volume via FOB is 4 to 20 weeks based on product type.   Shipping Most orders turn around time is 7 days from the date of purchase. We ship lower volume order Priority Mail through the US Postal Service. All Grants and Milan Customers receive free store delivery with their order.   Freight All merchandise is shipped F. O. B., Grants, New Mexico, point of origin.     Holiday Ordering: High Volume customers that require their products shipped F.O.B. (3 to 5 months prior to holiday.   Examples:             Valentines:     As Early as September – No Later than November 14th             Easter:            As Early as September – No Later than December 5th             Thanksgiving: As Early As June – No Later than August 25th             Christmas:     As Early as June – No later than August 25th . All other holidays 2 months prior to the event.   Damaged and Returns Each order is assigned and checked by experienced personnel, however, if you receive damaged goods in the shipment do not sign the carrier’s receipt as “Received in Good Order”.  Make a notation on the receipt that certain cartons were damaged. If damage is not detected until merchandise is unpacked, notify the delivering carrier at once, and request a “concealed damage report form”. Notify Chocolate Bizzare with in 3 days of the damage goods. “OUR RESPONSIBLILITY CEASES WHEN WE GET A CLEAR RECEIPT FROM THE TRANSPORTATION COMPANY.   In Case of Breakage the following steps are necessary A.                 If this is an Express Shipment, notify the agent at once. He/She will inspect the breakage, giving you a form to fill out.  With this form you can bill the Express Company for the cost of the broken items. B.                 I THIS IS A Motor Freight Shipment, notify the agent of breakage immediately. He/She will inspect the broken merchandise giving you an inspection sheet with list of broken items thereon. With this inspection sheet, send the following forms to the Motor Freight Company: 1.                  A bill for the broken merchandise 2.                  Original Bill of Lading 3.                  Paid freight bill 4.                  Duplicate of invoice C.                If this is a First Class Priority Mail Shipment. Report and give the broken pieces to the Postmaster of Officer in Charge. All Priority Mail shipments are Insured and they will honor the claim.   NOTE: Sometimes our cartons use a false bottom to protect goods shipped. Please be sure to inspect the entire box including under the false bottom.   Remember: When receiving any shipment, please be aware that it is important to count your cartons and cartons for damage before signing receipt.